KMKS 103 - Knowledge Strategy: Developing the Enterprise-Wide Knowledge Culture

Virtual Program

The content of this course is based on the premise that organizational effectiveness begins with an enterprise-wide knowledge culture, incorporating a knowledge strategy that matches the company's business strategy.  The development and implementation of corporate knowledge strategy is the responsibility of the knowledge services director or other recognized knowledge professionals.  This course provides guidelines for developing the vision, mission, and values statements for aligning knowledge management (KM) and knowledge services with organizational priorities.  In the course, participants learn to identify critical steps–including change management and change implementation–for launching or enhancing service delivery for the benefit of the larger organization.  Topics covered include:

  • knowledge strategy basics (definitions/applications/organizational role) - "strategy" vs. "strategic"
  • organizational structure and the environment for KM/knowledge services
  • visioning vs. planning
  • determining strategic direction
  • change management/change implementation
  • infrastructure and planning for future needs

At the conclusion of this course, participants will design an action plan for first steps in implementing a knowledge strategy for addressing a specific situation with respect to knowledge management/knowledge services delivery in their parent organization.  Using learning outcomes from the course and based on their understanding of current or potential planning environment in the parent organization, the exercise will enable participants to return to the workplace with a product that can be incorporated into their work in their area of responsibility.

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Wednesday, August 23, 2017

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SLA Learning & Success

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