KMKS 106 - Critical Success Factors: Measuring Knowledge Services

Virtual Program

This course proposes techniques and tools for measuring knowledge services success, including a focus on the value of metrics and organizational service comparisons for continuous improvement.  The establishment of critical success factors, benchmarking, and such methodologies add value, user evaluations, discussion tracking, the growth of intangible assets and the like are all given attention.  Other topics covered include:

  • factors relating to the success of knowledge services in the organization
  • strategic learning and knowledge development and knowledge sharing as success indicators
  • the external environment and its influence on success
  • knowledge-centered support for enterprise-wide success
  • identifying and utilizing success partners

To learn about the instructors, please click here.

Register at: https://hq.sla.org/cvweb_sla/cgi-bin/Registerdll.dll/RegistrationForm?sessionaltcd=KMKS106&wrp=RegistrationFormQ.html 

Monday, October 16, 2017

Contact:

SLA Learning & Success

Cost:

SLA members - $495; non-members - $595

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