All the News That's Fit to Curate: Evaluating Need, Content, and Tools for Internal News Services

Virtual Program

CEB's (now Gartner) Information Resource Center connects internal clients with external sources of insight through research, training, and daily news services. The IRC produces 10 daily newsletters on a variety of business and corporate function-related topics for more than 1,500 internal subscribers. Behind the scenes, the IRC used several different tools, news sources, and procedures to create these newsletters, leading to workflow inefficiencies and long production times. In 2015, by deciding to integrate all of the newsletter production under one product, the IRC went through a detailed evaluation of not only the possible tools available, but also an in-depth investigation into our requirements for content, search capabilities, and functionality. The presenters will discuss how they scoped out product requirements, the creation of a vendor evaluation process, and lessons learned from implementation.

Presenters: Margaret Metcalf, business information analyst, Gartner; Becky Milton, business information manager, Gartner

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Thursday, November 02, 2017


SLA Learning & Success


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